Service Request Ticket

Service Request Information

CONTACT	Name	Silbernagel, Darin	Date	Mar 29, 2009 08:07 PM
	Department	VP Finance & Administration	Phone	88176
	Location		Email	silbernd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20031442 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4200dtn
	Serial No.	USGNP40261	Location	PDR
	Model	Q2428A#ABA	Hostname	mozart.wou.edu
	Notes	Duplex; additional 500 sheet tray; HP LJ4200dtn Maint Kit from P0088261,Maint repair of Transfer Roller Assembly from P0088748 SR49475 FEB2013, Maint Kit from P0090336 NO SR JUNE2013 IP:140.211.116.7	Ink/Toner Refill

TECHS	Submitted by	Sarah Callaway	Contact	scallaway06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 07, 2009 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 07, 2009 11:43 AM	Adam stopped by this morning and it is working.	Add Attachment
Lance Jewett	Apr 07, 2009 11:38 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Apr 03, 2009 10:14 AM	he came into the window today and is wondering what the status is? He needs it done soon because he said the bigger printer in the office has a repair soon light on but is still working. but he wants the Mozart printer to be fixed just in case the bigger printer goes out.	Add Attachment
Casey Sonflieth	Apr 03, 2009 10:11 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Christian Rogers	Mar 31, 2009 08:39 AM	Darren called back today (3/1) and said mozart printer may need new parts and would like some one to look at it so it could be fixed in a timely manner.	Add Attachment
Sarah Callaway	Mar 29, 2009 08:08 PM	mozart in the business office will not print and has replace cartridge alert, but he says he has tried to replace it twice and it still won't print.	Add Attachment