Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez-Viana, Eduardo	Date	Mar 30, 2009 07:44 AM
	Department	Humanities Division	Phone	88249
	Location		Email	gonzale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070864 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	1PWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:86:08

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 16, 2009 12:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 14, 2009 12:54 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 14, 2009 10:19 AM	I restarted the printer and blew out the giant collection of dust. Someone printed to the printer. going to figure out what printer they are printing to.	Add Attachment
Ryan Johnson	Apr 13, 2009 12:29 PM	Called and left a message.	Add Attachment
Teresa Hutchinson	Apr 13, 2009 09:50 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 13, 2009 09:50 AM	Debbie Braun called and said there is a professor in Todd 308 that he is so frustrated by the printer that is NOT working for the 25 HSS staff that are housed in Todd that he is talking about getting his own printer for his office. I tried to verify the WOU # and Debbie said she had no idea, just that 25 staff can't print.	Add Attachment
Octavio Cervantes	Mar 30, 2009 07:44 AM	He needs to print to be able to do his work. He was unable to print at all today when he logged in.	Add Attachment