Service Request Ticket - # 31267

Service Request Ticket - # 31267

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Mar 30, 2009 08:01 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070668 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	4QD1YF1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150 installed as Office Pro 2003
	Wired NIC	00:1E:C9:65:D3:17

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 22, 2009 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 22, 2009 03:24 PM	Computer got a new motherboard and it is back up and running. I took it over and hooked it up. Ashley logged into it just to make sure that it was good to go.	Add Attachment
Dale Goodell	Mar 31, 2009 11:53 AM	Task reassigned to Adam Wehner.	Add Attachment
Dale Goodell	Mar 31, 2009 11:52 AM	Setup a loaner Thin Client, W# 20070823, in IT 111 for Michele (new hire). Linda Roor should be notified when the repaired CPU is returned.	Add Attachment
Tricia Flaherty	Mar 31, 2009 11:28 AM	Dale after you get a loaner in place please put this in Adam W. list so we can track the progress of the desktops repair to completion and put back into service	Add Attachment
Tricia Flaherty	Mar 31, 2009 11:27 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Mar 31, 2009 11:27 AM	This station needs to be put back into WCPI once it is fixed. Please keep this task pending until it is back in place. This was temporarily being used by Ashley but will need to go back into service for a Michelle Kobold...please make sure they have a loaner station until the W#20070668 is fully operational	Add Attachment
Tricia Flaherty	Mar 31, 2009 11:23 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 31, 2009 11:23 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Richard Kavanagh student	Mar 31, 2009 09:35 AM	Task reassigned to Dale Goodell.	Add Attachment
Richard Kavanagh student	Mar 31, 2009 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Mar 30, 2009 12:31 PM	This task is being closed, as I have replaced this CPU with a new one and have created a new task for this machine and assigned it to Adam Wehner. Hardware issues with this machine.	Add Attachment
Octavio Cervantes	Mar 30, 2009 08:03 AM	Computer would not turn on properly at all. It goes to a blank screen with a white flashing light and it just freezes there.	Add Attachment