Service Request Ticket - # 31275

Service Request Information

CONTACT Name Khe, Sririam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2009 09:59 AM
Department Social Science/ Geography and Sustainability Phone 88852
Location Email khes@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080850[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. 70GZWF1 Location PDR

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003, transfered from W#20050763 - Adobe Creative Suite Prem.v2(P0055221)

Wired NIC 00:21:70:EC:F5:05


Wireless NIC 00:21:5D:DC:A0:92

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Apr 16, 2009 12:00 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Dale Goodell Apr 16, 2009 12:00 PM 
Old laptop has been delivered to UCS. 
Completing/closing this task.
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Dale Goodell Apr 06, 2009 03:27 PM 
Delivered new laptop.  Had to create a local
profile.  I will plan to collect his old laptop on
Monday, 4/13.
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Dale Goodell Apr 03, 2009 04:05 PM 
Setup scheduled for Monday, 4/6, 2:30 pm.
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Dale Goodell Apr 03, 2009 12:27 PM 
***** This is an email *****

Dr. Khe:

I have a new Dell laptop (GFA upgrade) ready to
deliver to you.  I will be on campus the rest off
today (Friday 4/3) and I will be here all day
Monday 4/6.  Hopefully one of these days will work
with your schedule.

I'll be in HSS this afternoon installing another
machine.  I'll try to drop by your office in case
you happen to be in.

As this is a computer replacement, I'll need to
collect your old laptop.

Please email me with times you'll be in your office.

Thanks,

-Dale Goodell
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Dale Goodell Apr 03, 2009 12:12 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Dale Goodell Apr 03, 2009 12:12 PM 
Installed Creative Suite 2 Premium
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Dale Goodell Apr 03, 2009 10:47 AM 
Completed:
- Ghosted
- Bound to MASH
- Active Directory placement
- resetclientid
- gpupdate
- Windows Update
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Dale Goodell Apr 03, 2009 09:50 AM 
Task reassigned to Dale Goodell.
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Dale Goodell Apr 03, 2009 09:50 AM 
Ghosted to E6400 image.
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Tricia Flaherty Mar 30, 2009 10:22 AM 
T:\Adobe Creative Suite\Adobe Creative Suite 
Premium\Creative Suite v2 Premium
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Tricia Flaherty Mar 30, 2009 10:21 AM 
This will be on counter in ITC008 with GFA form, 
this is replacing Ispiron 6000 W#20050763[Edit Inv] please 
note the transfer of Adobe Creative Suite 2
(P0055221)
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