Service Request Ticket

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Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Mar 30, 2009 11:28 AM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040671 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag	B1T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	b1t8z61	Location	ITC Fee Payment
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:14:95

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	May 18, 2009 04:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lance Jewett	May 18, 2009 04:08 PM	**This is an email** I wouldn't say the problem is entirely fixed, but I'm able to manage with the computer working the way it does for now. Whenever I start the computer or log in if it's already on, I get a message saying that the spooler subsystem has encountered a problem and has had to quit. I have no idea what that means, but it is still the case that every now and then I cannot print documents. I've learned to work around this, so there's probably no point in you working on it any more. Thanks for checking! Ken Kirby Adjunct Assistant Professor Dept. of Philosophy and Religious Studies	Add Attachment
Lance Jewett	May 18, 2009 11:16 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	May 18, 2009 11:16 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lance Jewett	May 18, 2009 11:15 AM	**This is an email** Hi this is Lance with the University Computing Services with Western Oregon. I'm contacting you about having your computer in your office in HSS 317. I'm checking in to see if you are still having issues with the computer. Please let me know if you are still having issues or if the problem has been fixed. Thank you, UCS Lance Student Tech	Add Attachment
Ryan Johnson	May 12, 2009 04:16 PM	Called and left a message asking if this was still an issue.	Add Attachment
Lance Jewett	May 08, 2009 07:53 AM	I went over at the end of last week and got Debbie to let me in. I logged on as admin and went through things. I found no errors or issues. I updated the computer and ran virus scans and still nothing.	Add Attachment
Ryan Johnson	Apr 22, 2009 03:13 PM	Was able to get ahold of him. He would like someone to come by this Friday between 2-4 PM and work on it. Alternatively, he is out of the office all day on Tuesdays and Thursdays, so we can go into his office then and work on it, as long as he has a computer available for Mondays, Wednesdays, and Fridays.	Add Attachment
Ryan Johnson	Apr 22, 2009 02:22 PM	Called and left a message. Is this guy on vacation/sabbatical or something?	Add Attachment
Gabriel Thrash	Apr 16, 2009 11:45 AM	Stopped by office. Called and left VM requesting availability.	Add Attachment
Teresa Hutchinson	Apr 13, 2009 01:42 PM	Emailed Ken on 4/10/09: Hi Ken, We were just checking in with you regarding service request #31280. We had a note that your computer was crashing and there was also a printing problem. We were just checking to see if we could set up a date/time to stop by and help with this. Is there a better date/time that work for you? If you could just email me at hutchinsont@wou.edu, I will let the technician's kwow when your available.	Add Attachment
Ryan Johnson	Apr 13, 2009 12:35 PM	Called and left a message.	Add Attachment
Ryan Johnson	Apr 09, 2009 01:17 PM	Called and left a message.	Add Attachment
Ryan Meyer	Apr 08, 2009 04:15 PM	called, could not get a hold of him. Will try again.	Add Attachment
Lance Jewett	Apr 03, 2009 11:30 AM	He is available after 2 during his office hours.	Add Attachment
Chris Marsaglia	Apr 03, 2009 08:39 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Chris Marsaglia	Apr 03, 2009 08:39 AM	He needs his computer fixed ASAP. It was originally a printing problem but now his computer crashes continually. It has crashed twice this morning.	Add Attachment
Casey Sonflieth	Mar 30, 2009 11:29 AM	The printer spoller application just quit and is not able to print anything at all. it is the same problem as last time. and nothing has changed. after he said that it had been fixed. Phone:8-8298 Email:kirbyk@wou.edu	Add Attachment