Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 31, 2009 10:20 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080625 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, One 2.8GHz Quad-Core Intel Xeon #Z0EM
	Serial No.	G88492A8XYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	MAC OS X 10.5 (LEOPARD)	Software	MS Office Pro 2008 for MAC from P0068701, Filemaker Pro v8 from P0056554 upgraded to v8.5 on P0058488. (UPGRADED Adobe Creative Suite Prem CS2 V2 Mac License from P0056554, Macromedia Studio 8 with Flash Pro from P0058823)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, Upg to Lion from P0081770 and Mt Lion from P0087090, Adobe CS6 Design &Web Prem from P0090067
	Wired NIC	00:23:32:2E:32:30

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 07, 2009 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 07, 2009 02:57 PM	Got both Denise and Betty up and running today. I set their computers up exactly like they wanted.	Add Attachment
Adam Shinn	Apr 01, 2009 12:32 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Shinn	Apr 01, 2009 12:32 PM	Adam W has been working on this printer for about 2 weeks he said. I'm gonna give him this task since it's his project	Add Attachment
Adam Shinn	Apr 01, 2009 12:19 PM	Task reassigned to Adam Shinn.	Add Attachment
Casey Sonflieth	Apr 01, 2009 10:56 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Apr 01, 2009 10:56 AM	She called in today again and asked if someone can come over today. it has been going on for over a week. she is available all day.	Add Attachment
Brad Dougherty	Mar 31, 2009 12:20 PM	Task reassigned to UCS Tech.	Add Attachment
Christian Rogers	Mar 31, 2009 10:23 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Christian Rogers	Mar 31, 2009 10:23 AM	Denise says her printer is not working. Wants to tile job that are suppose to be tabloid and only prints off one forth of it. it will not also print a multi-page document. "pandora is not talking to us" this has been going on for about a week "getting desperate" ex88349 contact all day but lunch hour	Add Attachment