Service Request Ticket - # 31338

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2009 04:14 PM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020078[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 3Z0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software Filemaker Pro v8 from P0055324 installed as v7, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:07:E9:01:31:E8


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Apr 09, 2009 11:54 AM
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 09, 2009 11:54 AM
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 09, 2009 11:54 AM
Emailed Tina on 4/9/09:

Hi Tina,
 
You should be about done with your treatments?!?  
That sure would be nice!!!!
 
Just letting you know we have a Service Request 
open for you regarding a problem with the I: 
drive.  I believe Brian emailed you about what 
was causing that.  So I'll close this for now but 
if you have any problems, just call 8-8925.

Thanks, Tina!!!
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Brian Berkley Apr 01, 2009 11:49 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Brian Berkley Apr 01, 2009 11:48 AM
****This is an email****

Tina,

We had a problem yesterday with group policies
because replication between a few of the servers
that handle login requests and drive mapping scripts.

If anyone using the computer would go to Start,
Run, and type: gpupdate /force and reboot.

It should work just fine after that.
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Brad Dougherty Apr 01, 2009 11:23 AM
Task reassigned to UCS Tech.
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Brad Dougherty Apr 01, 2009 11:23 AM
It's not a permissions issue. 

Everything looks fine on the Unix side of things.
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Kevin Elmore Mar 31, 2009 04:21 PM
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Mar 31, 2009 04:21 PM
****This is an email****
Hello again,
Rebecca Chadd came in to work today at the front 
desk reception area, computer 20020078[Edit Inv] and she 
can not longer access our I drive on that 
computer. She was able to yesterday and now today 
she cannot. I am wondering if something has been 
changed with that computer as Emiko was not able 
to access the I drive on there today either. 
Please update Rebecca's access as soon as 
possible as she is here today to work and cannot 
get on the I drive. Please mark this request as 
urgent.
 
Thank you for your help.
Tina
Study Abroad 

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Kevin Elmore Mar 31, 2009 04:15 PM
****This is an email****
Emiko Hori V00222750 no longer has I drive access 
on computer 20020078[Edit Inv] at our front reception desk. 
She is an intern in our office and needs to have 
that access restored as quickly as possible. She 
is here right now, ready to work and is not able 
to because that I drive access is not accessible.
 
Thank you for taking care of this.
 
Tina
  
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