Service Request Ticket

Service Request Information

CONTACT	Name	Dauer, Susan	Date	Apr 01, 2009 08:19 AM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 07, 2009 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Apr 07, 2009 01:43 PM	She got it installed.	Add Attachment
Adam Shinn	Apr 01, 2009 07:12 PM	Task reassigned to Adam Shinn.	Add Attachment
Cinthya Mendez-Garcia	Apr 01, 2009 08:39 AM	called back said she will leave her door opened if someone heads over during her class time.	Add Attachment
Cinthya Mendez-Garcia	Apr 01, 2009 08:21 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Apr 01, 2009 08:21 AM	says she needs this installed as soon as possible today.	Add Attachment
Cinthya Mendez-Garcia	Apr 01, 2009 08:21 AM	says she is teaching a moodle class and needs to have firefox installed onto her machine, she has a mac desktop. It is located in ED 159. says she tried downloading it for free but it did not let her said she did not have rights. available times: today 11:15-12/noon 1-2:30pm. she did not know she did not have this on her computer and needs this done by today.	Add Attachment