Service Request Ticket - # 31351

Service Request Information

CONTACT Name Wimmer, Craig   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2009 10:51 AM
Department Student Health & Counseling Center Phone 88772
Location Email wimmerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070815[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client # NTC-10Z-00
Serial No. 0802BE89A3 Location PDR

CPU Unknown


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0065477

Wired NIC 00:14:4F:C8:91:1B

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 01, 2009 12:48 PM 
****This is an email****
Craig,

I reset the session the thin client had with its
management server.

If this doesn't resolve the issue, please let me know.

Thanks,
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Brian Berkley Apr 01, 2009 12:48 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 01, 2009 12:48 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 01, 2009 12:48 PM 
reset session on sunray server
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Casey Sonflieth Apr 01, 2009 10:53 AM 
someone tried to log in and it was saying loading 
personal settings and it has been frozen on that 
screen for like the past hour.

Phone:8-8772
Email:wimmerc@wou.edu
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