Service Request Ticket - # 31361

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2009 12:49 PM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050246[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXB23298 Location PDR

Model #TB37211/a Hostname
Notes Ink/Toner Refill

Wired NIC 00:13:21:26:56:82

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Jun 24, 2009 12:10 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Jun 24, 2009 12:10 PM 
The computer that i removed from the lab is not
going to be replaced at this point in time. It is
not used so they feel that it does not need to be
replaced.
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Teresa Hutchinson Jun 05, 2009 02:32 PM 
Status changed from (1) Pending to (4) On Hold
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Teresa Hutchinson Jun 05, 2009 02:32 PM 
I replaced the toner cartridge on 6/3/09 for what 
it's worth.
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Gabriel Thrash Apr 28, 2009 01:52 PM 
Status changed from (1) Pending to (4) On Hold
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Jordan Colton Apr 28, 2009 01:52 PM 
Bad power supply computer has been stored and we
are waiting for a machine to put in its place.
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Jordan Colton Apr 24, 2009 03:17 PM 
WOU number 20050165[Edit Inv] has a bad power supply.
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Jordan Colton Apr 24, 2009 03:15 PM 
returned computer WOU number 20050156[Edit Inv]. Its working
and was re-imaged.
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Jordan Colton Apr 24, 2009 12:09 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Apr 24, 2009 12:09 PM 
Also computer WOU# 20050165[Edit Inv] is blue screening. We
are going to re-image all three computers.
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Jordan Colton Apr 24, 2009 11:50 AM 
Some of the computers print but the computers
WOU#20050169[Edit Inv] and WOU#20050156[Edit Inv] are having problems.
The computer 20050156[Edit Inv] the print spooler crashes
when something tries to be printed and on computer
20050169[Edit Inv] the print job goes to the queue and then
returns an access is denied error.
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Teresa Hutchinson Apr 17, 2009 03:31 PM 
Printer is located in Ed 111
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Teresa Hutchinson Apr 17, 2009 03:31 PM 
Task reassigned to UCS Tech.
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