Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Apr 01, 2009 12:54 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	H9TVW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:8F:3C:B8

TECHS	Submitted by	Stephen Pierce	Contact	spierce@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 09, 2009 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 09, 2009 11:33 AM	I re imaged the the computer and taking it back to ED111	Add Attachment
Lance Jewett	Apr 09, 2009 10:29 AM	brought back to ucs, plugged it in and started right up. Might have a bad power cord in ED111	Add Attachment
Lance Jewett	Apr 09, 2009 10:16 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 09, 2009 10:16 AM	Will bring back to ucs and store next to the other dead computers util we can get more power supplies.	Add Attachment
Lance Jewett	Apr 09, 2009 09:55 AM	Now the computer is flashing orange on the power. Bad power supply.	Add Attachment
Brian Berkley	Apr 01, 2009 01:03 PM	I would guess its a bad hard drive or virus problem, reimage if possible or RMA drive.	Add Attachment
Stephen Pierce	Apr 01, 2009 01:01 PM	LOCATION: ED111	Add Attachment
Stephen Pierce	Apr 01, 2009 12:54 PM	System can not start because of missing or corrupt \system32\hal.dll	Add Attachment