Service Request Ticket - # 31372

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2009 02:47 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 01, 2009 03:51 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 01, 2009 03:51 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 01, 2009 03:12 PM 
****This is an email****

Lori,

Your student worker Megan called in a task that
said a reference area computer had viruses.

Sophos automatically cleaned it.
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Brian Berkley Apr 01, 2009 03:11 PM 
A student downloaded something that SOphos killed.

No virus is present on the system.
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Cinthya Mendez-Garcia Apr 01, 2009 02:49 PM 
Student employee Megan called about this.
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Cinthya Mendez-Garcia Apr 01, 2009 02:49 PM 
says when the student got off the machine the 
machine automatically did a sophos scan and it 
says it has worms, viruses, and scams. 

The machine is located on the left side of the 
lobby area. 

available times:
anytime the library is open

she will add an out of order sign on it
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