Service Request Ticket

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Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 02, 2009 04:59 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080822 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook, 13-inch, aluminum #Z0FU
	Serial No.	W89100GR7WY	Location	PDR
	CPU	Intel Core 2 Duo 2GHz
	OS		Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife 09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:25:00:50:4F:D4
	Wireless NIC	00:23:DF:A2:1F:B6
	Bluetooth NIC	00:25:00:50:4F:D4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Tracking

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Jun 22, 2009 09:24 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Jun 22, 2009 09:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Jun 22, 2009 09:24 AM	**This is an email** Yes it is setup. We were waiting to see if they wanted any additional software installed on that, but never heard back. So you can probably go ahead and close it. Nathan	Add Attachment
Richard Kavanagh student	Jun 22, 2009 08:17 AM	**This is an email** Hey Nathan, I just wanted to know of the laptop for the MNB theater ever got setup. We have a task that is open for it but has not had any activity since May 19th. Thanks for your time, Richard Kavanagh	Add Attachment
Teresa Hutchinson	May 19, 2009 01:19 PM	Emailed Scott on 5/19/09: Hi Scott, We re-imaged the computer for the MNB Theatre and we were just checking in to see if there were any alternative software that you needed. Just let us know if we can help with anything. Thanks!	Add Attachment
Adam Shinn	Apr 27, 2009 01:38 PM	Richard got this box imaged. Scot grim(m)? needs to be contacted to see if alternate software is needed.	Add Attachment
Tricia Flaherty	Apr 02, 2009 06:01 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 02, 2009 05:03 PM	This is a new Aluminum 13" macbook that will be in tech inbox #4 for setup for MNB Theater...it will need to go to Nathan but will be attached to a cart housed in the new MNB Theater and used by Creative Arts	Add Attachment