Service Request Ticket - # 31416

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2009 06:30 PM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050071[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 7S2WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:F0:7D

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 20, 2009 11:09 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 20, 2009 11:09 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 20, 2009 11:09 AM 
Sophos EM console notified me, and there is no
issue with this system as of today.

The sophos logs for this show a fake anti-virus
popup, and it was cleaned automatically.
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Teresa Hutchinson Apr 17, 2009 03:34 PM 
Computer located in APSC 101 - station K6
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Teresa Hutchinson Apr 17, 2009 03:34 PM 
Task reassigned to UCS Tech.
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