Service Request Ticket

Service Request Information

CONTACT	Name	Wolfe, Gail	Date	Apr 03, 2009 10:30 AM
	Department	Financial Aid	Phone	88682
	Location		Email	wolfeg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080594 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	HD23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B5:58

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 03, 2009 11:50 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Apr 03, 2009 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 03, 2009 11:50 AM	called her and everything is good.	Add Attachment
Casey Sonflieth	Apr 03, 2009 10:34 AM	A booxed popped up on her screen this morning when she logged on and the title of the box said"Windows Geniune Advantage Notifications- installation Wizard" and it asks if she wants to continue with a "Next" button. She said it happens with a Hard Boot and also adam helped her earlier this week with a problem and that this box started up after adam came and helped her. Phone:8-8682 Email:wolfeg@wou.edu	Add Attachment