Service Request Ticket

Service Request Information

CONTACT	Name	Payton, Sue	Date	Apr 03, 2009 10:40 AM
	Department		Phone	88967
	Location		Email	paytons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080310 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G883344JXYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422, QuickTime 7 Pro P0057077 moved from W#20040326, Adobe Master Coll. CS5 MAC P007684
	Wired NIC	00:1F:5B:3B:F5:14
	Bluetooth NIC	00:22:41:CE:37:22

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Apr 03, 2009 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Apr 03, 2009 01:26 PM	All fixed.	Add Attachment
Richard Kavanagh student	Apr 03, 2009 01:23 PM	I cleared the printer queue and I printed a test page with no errors. I'm headed up to see if it printed now.	Add Attachment
Richard Kavanagh student	Apr 03, 2009 01:20 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Apr 03, 2009 01:20 PM	I'm working on this remotely.	Add Attachment
Casey Sonflieth	Apr 03, 2009 10:40 AM	**This is an email** one of our mac in the lab won't send to the printer, says it is paused. machine 20080310 Thanks. Sue Payton Technology Resource Center Western Oregon University Monmouth, OR 97361 503-838-8967 paytons@wou.edu	Add Attachment