Service Request Ticket - # 31435

Service Request Information

CONTACT Name Attendant, Main Computer Lab   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2009 01:33 PM
Department University Computing Solutions Phone 88069
Location Email computerlabs@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051208[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG63319340 Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill

Wired NIC 00:11:0A:EB:6A:C0

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Apr 07, 2009 11:34 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 07, 2009 11:34 AM 
Unjammed the printer, prints now
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Lance Jewett Apr 07, 2009 11:14 AM 
Task reassigned to Lance Jewett.
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Cinthya Mendez-Garcia Apr 03, 2009 01:36 PM 
It is stuck in a crack and might need to be 
dismantled in order to take it out.
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Cinthya Mendez-Garcia Apr 03, 2009 01:36 PM 
The printer is located in the back of the lab. 
It is the middle color printer "APSCOLOR2." 

The message that it is showing says:

"ATTENTION"
"Carriage stall...clear carriage obstruction and 
press Resume to continue." 

There was paper stuck behind the printer, but 
where it was stuck was unusuall for a paper jam. 

I tried to pull as much out as I could, but 
there is still some paper in the printer.
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