Service Request Ticket - # 31444

Service Request Information

CONTACT Name Slaughter, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2009 08:47 AM
Department Library & Media Services Phone 88889
Location Email slaughtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070160[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. HBGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro v9 Win from P0073420

Wired NIC 00:1A:A0:53:01:CC

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact ashinn06@wou.edu 88925

Tracking

Entered by Date Memo
Adam Shinn
Email

Public
Entered by Date Memo
Adam Shinn Apr 07, 2009 10:53 AM 
Task reassigned to Adam Shinn.
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Adam Shinn Apr 07, 2009 10:53 AM 
Status changed from (1) Pending to (5) Completed
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Adam Shinn Apr 07, 2009 10:53 AM 
She is up and working after paul fixed it.
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Teresa Hutchinson Apr 06, 2009 11:16 AM 
Paul went and replaced the jack module...it went 
bad and had to be replaced by Telecom.
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Octavio Cervantes Apr 06, 2009 08:50 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Octavio Cervantes Apr 06, 2009 08:49 AM 
They are getting an error message saying their
network cable is unplugged. But nothing in
unplugged. They just started having this problem
this morning.
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