Service Request Ticket - # 31448

Service Request Information

CONTACT Name Smith, William (Doug)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2009 09:34 AM
Department Social Science Phone 88372
Location Email smithw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070866[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 6MWV3G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, DOUG Smith had: Adobe Creative Suite Prem from P0050950 From W#20040559, Endnote v8 from P0051016 From W#20040559, 1 license of Anthropac 4 from P0055951 From W#20040559

Wired NIC 00:1E:C9:7A:85:5A

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 21, 2009 09:46 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 21, 2009 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 21, 2009 09:45 AM 
Called him and told him to save it as a .ppt and
not export it as a web file, and that his system
was recently re-imaged, and set to auto-boot every
morning for windows updates so as to not impact
his work day.
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Octavio Cervantes Apr 06, 2009 09:36 AM 
Is having problems saving his power point
presentatins on a website. They come out different
after he saves them. Also, he has a question about
his computer turning on after he turned it off at
the end of the day. He turns it off when he leaves
work, but the next morning it is turned on. He is
wondering if it is programmed to do this. Is
concerned about wasting energy.
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