Service Request Ticket

Service Request Information

CONTACT	Name	Morse, Scot	Date	Apr 06, 2009 10:42 AM
	Department	Computer Science Division	Phone	88921
	Location		Email	morses@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080885 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook Pro, 17in, aluminum #Z0G5
	Serial No.	Z0G5000AJ	Location	PDR
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069819
	Wired NIC	00:23:DF:9C:4B:E2
	Wireless NIC	00:25:00:3F:00:A1
	Bluetooth NIC	00:25:00:53:C1:E0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Apr 08, 2009 01:08 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Apr 08, 2009 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Apr 08, 2009 01:08 PM	I've set this computer up and make an image from it. Michael Ellis is going to deliver it.	Add Attachment
Tricia Flaherty	Apr 06, 2009 11:20 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 06, 2009 10:49 AM	W#20080885 is for Scot Morse in CS division, He can retain CD'S as he is a user that is more likely to need them ("super user"), This is in tech inbox#5	Add Attachment