Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Apr 06, 2009 11:25 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070782 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	43BD1G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P005422 installed as Office Pro 2003
	Wired NIC	00:1E:C9:62:D0:0B

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ylwang06@wou.edu	88925

Entered by	Date	Memo
Yi Wang			Email Public
Entered by	Date	Memo
Yi Wang	Apr 28, 2009 04:14 PM	Migrate her printers called "on Radar" or "on Klinger", set it to default	Add Attachment
Yi Wang	Apr 28, 2009 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yi Wang	Apr 23, 2009 10:52 AM	Task reassigned to Yi Wang.	Add Attachment
Richard Rogers	Apr 16, 2009 03:37 PM	Office hours: Thuesday/Thursday 3:30pm-5pm, Wednesdays 10am to 12pm. Please call first to make sure she is there.	Add Attachment
Teresa Smith	Apr 16, 2009 11:39 AM	stopped by, she wasn't in her office. called and left VM requesting availability.	Add Attachment
Casey Sonflieth	Apr 06, 2009 11:28 AM	she is having troulbe printing from a PDF File but when she was on the phone with me she said it was working. but she would like someone to call her and check out the warnings that she keeps getting about the printing spooler. can someone check it out for her she asked. she does not know why it is working while i was on the phone with her Phone:8-8065 Email:mcgrewc@wou.edu	Add Attachment