Service Request Ticket - # 31464

Service Request Information

CONTACT Name Winslow, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2009 12:41 PM
Department Natural Science Division Phone 88206
Location Email winslon@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20050247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Laserjet 4250dtn #TB372ll/a
Serial No. CNDXG04683 Location PDR

Model #TB37211/a Hostname
Notes fuser replaced 4-2009 from P0070151, Maint Kit from P0074233 3-2010, Manit Kit from P0084084 2-2012 SR46147 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:13:21:26:96:EC

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 22, 2009 03:20 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 22, 2009 03:20 PM 
Printer got its new fuser and it is good to go.
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Adam Wehner Apr 09, 2009 10:48 AM 
Printer has a bad fuser.  I put in a purchase
request for one so it should be here in a couple
of days.
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Brian Berkley Apr 08, 2009 02:19 PM 
Task reassigned to Adam Wehner.
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Teresa Hutchinson Apr 06, 2009 03:45 PM 
Before we replaced the drum, I'll wait to hear 
from you first.  The drums are expensive and I 
didn't want to replace it until we were sure that 
was the problem.  THANKS!!!
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Stephen Pierce Apr 06, 2009 03:25 PM 
Task reassigned to UCS Tech.
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Stephen Pierce Apr 06, 2009 03:25 PM 
Replaced toner.

However, when printing test page, there's a
persistent imprint - might need a new drum.
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Teresa Hutchinson Apr 06, 2009 12:43 PM 
Niki emailed 4/6/09:

The printer in NS 216 needs new toner, the WOU 
number is 20050247[Edit Inv].

Please replace the toner ASAP, and bring an extra 
toner box for me to keep in NS 104 so I can 
replace the toner when it is needed without a 
delay.  This office will be closed over the noon 
hour however.

Thank you,
Niki Winslow
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