Service Request Ticket - # 31469

Service Request Ticket - # 31469

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Service Request Information

CONTACT	Name	Coker, Keller	Date	Apr 06, 2009 02:05 PM
	Department	Creative Arts/Music	Phone	88276
	Location		Email	cokerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031183 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power MAC G5 1.6GHz
	Serial No.	G84224NFNV9	Location	PDR
	CPU	G5 1.6GHz
	OS	Unknown	Software
	Wired NIC	00:0A:95:8D:50:AA

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 24, 2009 10:24 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Apr 24, 2009 10:24 AM	Talked to him and he was able to get it going.	Add Attachment
Adam Wehner	Apr 23, 2009 11:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Apr 23, 2009 11:39 AM	Sent email to let me know if this had been resolved yet.	Add Attachment
Cinthya Mendez-Garcia	Apr 15, 2009 02:29 PM	called to check on the status of this request says it worked for a couple of days about half the time. needs this to be able to print next years budget.	Add Attachment
Richard Rogers	Apr 14, 2009 04:18 PM	Cell for Keller: 503-881-0543	Add Attachment
Brian Berkley	Apr 09, 2009 11:37 AM	Task reassigned to Adam Wehner.	Add Attachment
Christian Rogers	Apr 07, 2009 10:05 AM	"need printer fixed" is giving faculty presentation and needs printsouts today asap. her also need to be able to print out to have lecture notes for class tomarrow morning. this is preventuiing him form doing his work.	Add Attachment
Cinthya Mendez-Garcia	Apr 06, 2009 04:20 PM	says if someone could just call him and help that would be nice.	Add Attachment
Cinthya Mendez-Garcia	Apr 06, 2009 04:19 PM	called back saying he needs to be able to print today. says there are alot of printers showing up on his drop down menu but he does not know where they are located. says the ones on the drop down menu have long numbers attached to the name. needs this done for tomorrow at 11am has a presentation to give of the budgeting for next year. will be leaving in about 45 min.	Add Attachment
Cinthya Mendez-Garcia	Apr 06, 2009 02:08 PM	would like to have ellington re set up so he can print and also be able to print to the printer in Smith Hall available times: call cell phone 503-881-0543 otherwise Lacey is in the music office and she has the keys to his office.	Add Attachment
Cinthya Mendez-Garcia	Apr 06, 2009 02:06 PM	says ucs did updates on his machine he mentioned Richard and now the ellington printer he used to print to is no longer on the drop down menu. He has not tried restarting his machine.	Add Attachment