Service Request Ticket - # 31471

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2009 02:46 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple iMac, 20-inch, 2.66HGz Intel Core 2 Duo #Z0FE
Serial No. SQP8490P1ZE6 Location

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software MS Office MAC 2008 from P0068701, (UPG 5-2009 to Adobe Design Premium CS4 from P0070326 but installed as CS3)Adobe Design Premium CS5 Mac from P0075227 installed as CS4 Design Premium, FreeHand MX from P0047748, Extenssis Portflio 6 from P0040999 moved from W#20020499 12-2005, Mac OS X v10.5 Leopard(Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿08

Wired NIC 00:23:32:9A:2D:A1


Wireless NIC 00:23:12:1D:46:4A


Bluetooth NIC 00:1E:C2:96:9B:16

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 14, 2009 10:36 AM 
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash May 14, 2009 10:36 AM 
put in registration code for program, and
everything works.
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Gabriel Thrash May 12, 2009 03:59 PM 
Task reassigned to Gabriel Thrash.
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Tricia Flaherty May 12, 2009 12:18 PM 
Task reassigned to UCS Tech.
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Tricia Flaherty May 12, 2009 12:18 PM 
T drive is currently unavailable to update but
this order has been purchased so go ahead with SN
activation with the following Serial Numerber for
Adboe CS3 Design Premium MAC:
S#1326-0292-8767-1142-0022-2475

I will do the T:drive updates once it is available
again.  If you need disc media for any reason I
have it at my desk so come and ask for it
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Todor Todorov Apr 22, 2009 02:32 PM 
Task reassigned to Tricia Flaherty.
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Todor Todorov Apr 22, 2009 02:32 PM 
The Adobe CS3 on that machine was a trial version
which is now expired. It needs a S/N to be
reactivated. I didn't find one for that computer.
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Cinthya Mendez-Garcia Apr 06, 2009 02:49 PM 
she did not know much about this, she did not 
know what the message specifically says when they 
try to open an adobe program.
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Cinthya Mendez-Garcia Apr 06, 2009 02:48 PM 
says she has not tried opening up adobe herself 
but one of the students told her that when they 
click on adobe say indesign, it is telling them 
they need a serial number and something to due 
with registration. 

available hours:
everyday of the week 8am to 5pm
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