Service Request Ticket

Service Request Information

CONTACT	Name	Richards, Kristi	Date	Apr 07, 2009 08:02 AM
	Department	Business Services	Phone	88284
	Location		Email	richardk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080479 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B9JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:E9:EF

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	rmeyer06@wou.edu	88925

Entered by	Date	Memo
Ryan Meyer			Email Public
Entered by	Date	Memo
Ryan Meyer	Apr 08, 2009 04:39 PM	Task reassigned to Ryan Meyer.	Add Attachment
Ryan Meyer	Apr 08, 2009 04:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Meyer	Apr 08, 2009 04:38 PM	Went to computer and was able to recreate the error by pressing and holding down the enter key. Must have been a damaged keyboard. Replaced keyboard. Everything is working perfectly now.	Add Attachment
Teresa Hutchinson	Apr 08, 2009 02:17 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 08, 2009 02:17 PM	Changed priority	Add Attachment
Teresa Hutchinson	Apr 08, 2009 02:08 PM	The 20080479 is the monitor, the computer that is actually having problems is 20080479. They are having long long lines of students and without the computer it's causing backlog issues.	Add Attachment
Christian Rogers	Apr 07, 2009 08:08 AM	Kristi's computer is 'screaming' at them in bussiness office 102A. They tryed opening a program and the computer "would flash" at them. Screaming started after they tryed manualy shutting the cmoputer down. they have just left the computer off since. anytime is good to work on it. all day even at lunch. ex 88284	Add Attachment