Service Request Ticket

Service Request Information

CONTACT	Name	Visuano, Denise	Date	Apr 07, 2009 09:43 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20080665 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell UltraSharp 2709W 27in Widescreen LCD Monitor
	Serial No.	MX0HW117742628BO15HS	Location	PDR 2023 Giveaway

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	May 12, 2009 10:28 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	May 12, 2009 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 12, 2009 10:28 AM	She said she has no issues with this anymore.	Add Attachment
Brian Berkley	May 11, 2009 03:07 PM	Sent email.	Add Attachment
Richard Kavanagh student	May 05, 2009 08:51 AM	Task reassigned to UCS Tech.	Add Attachment
Richard Kavanagh student	Apr 16, 2009 01:18 PM	She is getting an error with banner authentication.	Add Attachment
Richard Kavanagh student	Apr 15, 2009 02:24 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Rogers	Apr 14, 2009 01:35 PM	She called today 4-14-09 and this is for the PR department and she cannot finsh some of their tasks until this is done. This needs looked at as soon as possible.	Add Attachment
Richard Rogers	Apr 14, 2009 01:33 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Christian Rogers	Apr 07, 2009 09:43 AM	her computer is not letting her access anything, it says you do not have security clearance for the function you requested. She only gets this message on her computer only. Work with Andrew the administrator for Viking and her can not figure it out. Can reach 8-5, except 12-2 today (4/7).	Add Attachment