Service Request Ticket

Service Request Information

CONTACT	Name	Henkels, Mark	Date	Apr 07, 2009 09:53 AM
	Department	Social Science	Phone	88544
	Location		Email	henkelm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080851 (opens in a new window)	Bldg/Room	OFF
	Service Tag	BZ0GP11	Description	PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
	Serial No.	BZ0GP11	Location
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003
	Wired NIC	00:21:70:EA:80:A3
	Wireless NIC	00:21:5D:DE:39:24

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 13, 2009 01:22 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Apr 13, 2009 01:22 PM	Setup complete.	Add Attachment
Dale Goodell	Apr 10, 2009 12:55 PM	Delivery scheduled for Nonday, 4/13, 11 am.	Add Attachment
Dale Goodell	Apr 10, 2009 10:35 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 10, 2009 10:35 AM	Ran Windows Update -- installed Microsoft Update. Installed all high-priority Microsoft Updates. Created local user henkelm. Tested login OK. Ran GPUPDATE /FORCE, wResetSUSClientID.	Add Attachment
Dale Goodell	Apr 09, 2009 03:48 PM	Ghosted to E6400 image. Bound to MASH. Renamed machine.	Add Attachment
Dale Goodell	Apr 09, 2009 03:48 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 07, 2009 11:35 AM	The laptop W#20080851 will be on counter in ITC 008 with GFA setup form. It is replacing Dimension Dektop 20030700	Add Attachment