Service Request Ticket

Service Request Information

CONTACT	Name	Ferguson, Arne	Date	Apr 07, 2009 11:38 AM
	Department	Athletics	Phone	88516
	Location		Email	fergusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070418 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59Q7SD1	Description	Inspiron 1720 2.0GHz, 800Mhz, FSB 2MB Cache
	Serial No.	59Q7SD1	Location	PDR
	CPU	Intel Core 2 Duo T7200(4MB,2GHZ667MHz)
	OS	Unknown	Software	Win XP Pro installed, Microsoft Office Pro Plus 2007 from P0063190 installed as Office Pro 2003
	Wired NIC	00:1C:23:94:3C:DB
	Wireless NIC	00:1B:77:D1:45:1F

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 09, 2009 04:02 PM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Jul 09, 2009 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yi Wang	Jun 08, 2009 02:03 PM	Task reassigned to UCS Tech.	Add Attachment
Yi Wang	Jun 08, 2009 02:03 PM	He needs to remove some programs, and he said he already email to Adam about the email issues which i didnt understand.	Add Attachment
Yi Wang	May 26, 2009 04:42 PM	Task reassigned to Yi Wang.	Add Attachment
Lance Jewett	May 26, 2009 04:41 PM	yi went over to talk to him. He wants us to check back in next week.	Add Attachment
Ryan Johnson	May 12, 2009 03:30 PM	Is this laptop still here, or is it still with them?	Add Attachment
Yi Wang	May 11, 2009 11:32 AM	still need help available next week	Add Attachment
Kitt Murry	Apr 09, 2009 10:17 AM	Ryan Omali called to express his concern on when his laptop would be done.	Add Attachment
Christian Rogers	Apr 07, 2009 11:41 AM	coach Ryan Omali's work laptop is not working, He can get onto internet, but can not open files, programs, click and drag, and other stuff. He is coming in to drop off the computer soon.	Add Attachment