Service Request Ticket

Service Request Information

CONTACT	Name	Bentley, Larry	Date	Apr 08, 2009 01:47 PM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040989 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 Processor 540
	Serial No.	BZ8MS71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0053572, transfered from W#20020707 7/06- Visio 2003 PRO from P0053186, Adobe Creative Suite 2 WIN from P0054879, Dreamweaver MX from P0037637(Library QTY24), Roxio EMC Suite v8 from P0058405
	Wired NIC	00:12:3F:88:A1:C3

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Apr 28, 2009 11:46 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Apr 28, 2009 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Apr 28, 2009 11:46 AM	**This is an email** I'm emailing you to inform you that Adobe Acrobat 7 Profesional has been installed on your computer.	Add Attachment
Gabriel Thrash	Apr 23, 2009 03:01 PM	**This is an email** I installed the Adobe Creative Suite 2 and Visio 2003 Professional, but i couldn't install Adobe Acrobat 7 Professional, because you weren't listed on the license.	Add Attachment
Gabriel Thrash	Apr 23, 2009 12:18 PM	Was told by Larry Bentley to contact Rebecca Murphy to see if she was available to come in an let me install the software **This is an email** Hi, this is UCS tech Gabriel Thrash and i was told by Larry Bentley to contact you to see if i could come in and install software on his computer. I wanted to know when you would possiblly be available for me to come in for that.	Add Attachment
Gabriel Thrash	Apr 23, 2009 09:50 AM	**This is an email** Hi, this is UCS tech Gabriel Thrash emailing you to see when you would be available to have software installed on your computer.	Add Attachment
Teresa Hutchinson	Apr 08, 2009 01:48 PM	He needs: Adobe Acrobat 7 Professional Adobe Creative Suite 2 Visio 2003 Professional	Add Attachment