Service Request Ticket - # 31533

Service Request Information

CONTACT Name Ritter, Dionne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2009 08:34 AM
Department Advancement & Foundation Phone 88281
Location Email parksd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20071162[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 8N8SFG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066324 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070929, Adobe Design Std CS4 for WIN from P0072093

Wired NIC 00:1E:C9:72:DA:4E

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact rrogers@wou.edu 88925

Tracking

Entered by Date Memo
Richard Rogers
Email

Public
Entered by Date Memo
Richard Rogers Apr 09, 2009 01:18 PM 
Status changed from (1) Pending to (5) Completed
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Richard Rogers Apr 09, 2009 01:18 PM 
Walked her through the steps for making Adobe 
viewable for her.
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Richard Rogers Apr 09, 2009 01:16 PM 
Task reassigned to Richard Rogers.
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Richard Rogers Apr 09, 2009 01:10 PM 
Dionne called again today saying that she cannot 
open any Adobe file to read it until the update 
is installed.  She is not the only one with this 
problem in the Alumni Relations office.
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Richard Rogers Apr 09, 2009 08:35 AM 
****This is an email****
Hello,
I do not have permissions to install needed adobe 
acrobat updates. 
Service request is needed for  20071162[Edit Inv]

Thanks!

Dionne Parks
rm. 113, The Cottage

parksd@wou.edu
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