Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Apr 10, 2009 11:22 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 15, 2009 11:40 AM	Task reassigned to Adam Shinn.	Add Attachment
Adam Shinn	Apr 15, 2009 11:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Apr 15, 2009 11:40 AM	it is working fine with her now.	Add Attachment
Adam Shinn	Apr 15, 2009 11:40 AM	She is using the TS to use adobe reader to edit files... is it isn't working it's not a problem with her box would be something on the terminal server..	Add Attachment
Casey Sonflieth	Apr 10, 2009 11:24 AM	Everytime she is working with word on her computer. she tries to change the files to PDF files. but when she tries doing that then it freezes up everytime she does it. she has also gone to other computers and it does the same thing. all she does after that is log off the terminal server and then it unfreezes and it still does the same thing with the files. Phone:1-4011 Email:jacksona@wou.edu	Add Attachment