Service Request Ticket - # 31587

Service Request Information

CONTACT Name Hutchinson, Teresa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 12, 2009 01:10 PM
Department Telecommunications Phone 88010
Location Email hutchinsont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060671[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Mini, 1.66GHz Intel Core Duo #Z0DM
Serial No. G87194DWW0C Location PDR 2023 Giveaway

CPU GMA 4500MHD integated


OS Unknown Software Microsoft Offce Pro Plus 2007 from P00

Wired NIC 00:16:CB:A9:74:EF


Wireless NIC 00:17:F2:53:76:B8


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Apr 17, 2009 01:00 PM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 17, 2009 01:00 PM
The errors are from the need to update the lab.
Searched for spooldr.exe and was not found. 
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Jordan Colton Apr 17, 2009 10:50 AM
Task reassigned to Jordan Colton.
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Kevin Elmore Apr 12, 2009 01:11 PM
When I logged into work, "the system has recovered
from a serious error" kept popping up.  When I
sent the error message, the microsoft page came up
and mentioned that Spooldr.exe was found and that
it might be malware.
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