Service Request Ticket

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Service Request Information

CONTACT	Name	Lehto, Nan	Date	Apr 13, 2009 08:04 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070434 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	GCYXYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:6B:7F:9E

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jun 19, 2009 12:16 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jun 19, 2009 12:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jun 15, 2009 03:25 PM	Seems to be an initialization error but it does not cause any harm to what she works on. She is on vacation and said we can reimage it this week if we want to.	Add Attachment
Gabriel Thrash	Jun 05, 2009 09:42 AM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jun 02, 2009 07:58 AM	Ran Malware bytes and CCleaner to try and fix the problem, but still get te same error. Told her that she should save her info to the network drives and when she had time we could re-image it. Other than that, she said she wasn't having any problems with the computer besides the error message.	Add Attachment
Gabriel Thrash	May 29, 2009 12:27 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Cinthya Mendez-Garcia	May 27, 2009 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	May 27, 2009 08:26 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	May 27, 2009 08:26 AM	**This is an email** This issue has not been resolved. I still get this error message before I even log-in: SQLDUMPER library failed initialization. You installation is either corrupt or has been tampered with. Please uninstall then re-run setup to correct this problem. I can remove this message and continue to log-in BUT I have lots of scheduling data on my computer that I would not want to re-create because of corruption or tampering. Could you please resolve this issue?! Nan Lehto	Add Attachment
Richard Rogers	May 19, 2009 02:55 PM	**This is an email** Service Request #: 31588 - (FRIDAY)Is having an error message pop up as soon as she tries to log in. My computer still does this...it is very annoying....no one asked me if it had been resolved. Nan * * * * * * * * * * * * * * * * * * * * * * * * * * * Nan Lehto WOU Facilities Scheduling Coordinator Werner University Center, WOU 503-838-8088 FAX 503-838-8427 lehton@wou.edu	Add Attachment
Yi Wang	May 19, 2009 10:30 AM	Task reassigned to Yi Wang.	Add Attachment
Yi Wang	May 19, 2009 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	May 14, 2009 12:10 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Shinn	Apr 15, 2009 02:42 PM	**This is an email** Adam: I just put SP3 on Nan's machine yesterday (I think it was, maybe last week). I don't know about Meeting Matrix, but no other Astra user has reported that issue. She has had a bunch of issues with her machine recently. You might look at the history of it and see if someone did something to make her machine so that it does not require a login after 20 minutes of inactivity. She mentioned that once to me, maybe it's related to that??? Mike	Add Attachment
Adam Shinn	Apr 14, 2009 12:49 PM	**This is an email** I have a task that a lady is receiving this error on start up. SQLDUMPER library failed initialization. Your installation is either corrupt or has been tampered with. Please uninstall then re-run setup to correct to correct this problem. Could this error be caused by Astra or meeting matrix? thank you, Adam Shinn UCS Tech.	Add Attachment
Adam Shinn	Apr 14, 2009 12:49 PM	I e-mailed mike ross about this task	Add Attachment
Adam Shinn	Apr 14, 2009 12:23 PM	Task reassigned to Adam Shinn.	Add Attachment
Octavio Cervantes	Apr 13, 2009 08:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Octavio Cervantes	Apr 13, 2009 08:26 AM	An error message pops up on her computer as soon as she tries to log in. It reads "Sequel dumper library failed instalation, your instalation is either corrupt or been tampered with please unistaal or re run set up to correct this."	Add Attachment