Service Request Ticket - # 31609

Service Request Ticket - # 31609

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Service Request Information

CONTACT	Name	Latham-Scott, Kristin	Date	Apr 13, 2009 02:36 PM
	Department	Natural Science Division	Phone	88868
	Location		Email	lathamscottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070900 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	3NYF7G1	Description	Dell Latitude D630, 2.40GHz, 4M L2 Chache, 800MHz
	Serial No.	3NYF7G1	Location
	CPU	Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)
	OS	Unknown	Software	Office2007 Pro Plus from P0065730, Systat SigmaPlot 11.0 Academic from P0065722, EndNote X5 for WIN from P0083703
	Wired NIC	02:00:54:55:4E:01
	Wireless NIC	00:1F:3B:6C:C3:49

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Apr 21, 2009 11:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Apr 21, 2009 11:45 AM	checked in with her and everything is good	Add Attachment
Lance Jewett	Apr 21, 2009 10:13 AM	Task reassigned to Lance Jewett.	Add Attachment
Dave Diemer	Apr 15, 2009 03:16 PM	Task reassigned to UCS Tech.	Add Attachment
Dave Diemer	Apr 15, 2009 03:16 PM	re-assigning to tech support	Add Attachment
Dave Diemer	Apr 15, 2009 03:15 PM	Looks like she needs help configuring her computers to which h drive to mount. She mounted her h drive on cougar and should be mounted on confessor. I copied the files from cougar to confessor, but without the proper configuration this will keep happening.	Add Attachment
Cinthya Mendez-Garcia	Apr 15, 2009 02:20 PM	called to check on the status of this.	Add Attachment
Brian Berkley	Apr 15, 2009 10:20 AM	Task reassigned to Network Support.	Add Attachment
Cinthya Mendez-Garcia	Apr 13, 2009 02:40 PM	seems to be missing a lot of files, any document she has done within the last week is gone. available times: today until 5pm tomorrow 11am-12/noon wednesdays most of day except 9-10am and 12/noon to 1pm	Add Attachment
Cinthya Mendez-Garcia	Apr 13, 2009 02:39 PM	Says they were there this morning and she accessed them and worked on them this morning. Files were on her h-drive mydocuments, they were in a folder named "Bi313 cellbio" Folder "Bi475 Molecular bio" Folder "ordering" she is also missing PDF files	Add Attachment