Service Request Ticket - # 31611

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 13, 2009 03:16 PM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20080679[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Hitachi Annotating Monitor #T-17SXL
Serial No. W643834A0C21K0118 Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett May 12, 2009 10:33 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett May 12, 2009 10:32 AM 
going to close it since we cant get the old
software to work on new computers. Believe the new
systems are too much for the software. I informed
Julie
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Lance Jewett Apr 30, 2009 07:56 AM 
I can not get the computer to open the files. Keep
getting an error saying not enough free RAM. The
computer has 4GB and around 3.2 free. I tried
running with different compatibilities. Thinking
maybe the computer just has too much RAM and the
program thinks there is not enough.
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Lance Jewett Apr 14, 2009 12:32 PM 
Task reassigned to Lance Jewett.
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Lance Jewett Apr 14, 2009 12:32 PM 
I installed the software ,but she called back
saying there was an error about not enough ram.
She was at lunch and the lab had a class in it
which doesn't use the software. will try again later
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Christian Rogers Apr 14, 2009 12:20 PM 
a tech just installed software but no a message
that says "not enough ram" appears. pleas fix
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Lance Jewett Apr 14, 2009 09:25 AM 
Stopped by and was not there. Try again later
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Cinthya Mendez-Garcia Apr 13, 2009 03:25 PM 
****This is an email****
The WOU # for the computer is 20080679[Edit Inv]
 
Thanks,
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Cinthya Mendez-Garcia Apr 13, 2009 03:19 PM 
will email the WOU#
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Cinthya Mendez-Garcia Apr 13, 2009 03:18 PM 
again it is stella version 5.1 she has the disks 
for this to be installed. her office is 206. 

available hours:
anytime.
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Cinthya Mendez-Garcia Apr 13, 2009 03:17 PM 
it is a smartclassroom still uses a floppy drive. 

available times:
anytime tuesday 8am-12/noon and after 4:30pm on 
tuesdays

wednesday after 10am.
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