Service Request Ticket

Service Request Information

CONTACT	Name	Perfect, Scott	Date	Apr 13, 2009 03:50 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	perfecs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080887 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	50ZTLJ1	Description	Dell OptiPlex 755 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	50ZTLJ1	Location	ITC Hallway (was Scott Perfect, HC)
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Business downgraded to WIN XP PRO, Microsoft Office Pro Plus 2007 from P0069819 downgrade to Office Pro 2003
	Wired NIC	00:21:70:59:71:61

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 15, 2009 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 15, 2009 11:47 AM	Setup complete. Trisha Guy said to PDR, but make sure the old HD may have sensitive data, so dispose of properly.	Add Attachment
Dale Goodell	Apr 14, 2009 04:08 PM	Ghosted, bound to MASH, renamed, ran Windows Updates.	Add Attachment
Dale Goodell	Apr 14, 2009 04:07 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 14, 2009 11:30 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 14, 2009 11:13 AM	This is now on counter in ITC008 with invoice and setup form	Add Attachment
Tricia Flaherty	Apr 13, 2009 03:53 PM	old station is W#20030471 please ask Trisha Guy what she would like done with the old cpu and moniotr as they are not a GFA replacement	Add Attachment
Tricia Flaherty	Apr 13, 2009 03:52 PM	This is computer#20080887 and 22 inch FP monitor W#20080888 that are on counter in ITC 008 with invoice. He is a counselor so access to his office is limited. Trisha Guy can serve as a secondary contact and can give you a more exact time when his office is available for set up and delivery	Add Attachment