Service Request Ticket - # 31635

Service Request Information

CONTACT Name Tarter, Diane   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2009 02:03 PM
Department Creative Arts/Art Phone 88387
Location Email tarterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070895[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook 13-in (white) 2.4GHz Intel Core 2 Duo #MB403LL/A
Serial No. W88162DF0P1 Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software MS Office 2008 for MAC from P0065730, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114 transferred to 20100667, Macbook- iLife ¿08 suite for creating photo projects, making movies, designing DVDs, building websites, and composing music, Front Row, Photo Booth

Wired NIC 00:1F:F3:4F:52:89


Wireless NIC 00:1F:5B:B4:63:8B


Bluetooth NIC 00:1F:5B:E0:B0:DB

TECHS Submitted by Richard Rogers Contact rrogers@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Apr 24, 2009 12:08 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Apr 24, 2009 12:08 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Apr 24, 2009 12:08 PM 
Took VGA cable to her and set it up with her
monitor. Everything is working.
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Brian Berkley Apr 24, 2009 11:16 AM 
Has mini-DV to VGA for her macbook and the monitor
is DVI.

EIther needs a mini-dv to dvi cable, or a vga-dvi
adapter, or a vga cable for her monitor.
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Brian Berkley Apr 23, 2009 02:34 PM 
Called and explained that the art share is still
on cougar, and that I would send a tech over with
the proper cable for her monitor.
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Richard Rogers Apr 14, 2009 02:04 PM 
****This is an email****
Hello,



I'm on a Macintosh computer: WOU # 20070895[Edit Inv]
In the changeover from cougar to elixir I was 
able to change the name of 'mydocuments' - but I 
also have (well, had) access to a shared art 
department file that I wasn't able to change 
[elixir/art]. It is important for me to get to 
that server, and also to publichtml.


So, I could use help with getting access to login 
to those two server locations.


Also, I would like to attach my desktop monitor 
to this laptop when I'm at work. I don't have the 
right size at the moment - it's a mac laptop 
connector that goes out - but it doesn't fit the 
Dell monitor connector.


I appreciate your help,
Diane T.






Diane Tarter
Professor of Art (Graphic Design) 
& Chair, Creative Arts Division


Western Oregon University
345 N. Monmouth Avenue
Monmouth, Oregon 97361


503.838.8593
tarterd@wou.edu
tarterd@gmail.com
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