Service Request Ticket - # 31642

Service Request Information

CONTACT Name Gallagher, Christine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2009 05:04 PM
Department Creative Arts/Art Phone 88534
Location Email gallagc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080305[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
Serial No. G88343HTXYL Location PDR

CPU One 2.8GHz Quad-Core Intel Xeon


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:1F:5B:3B:6D:5C

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov May 13, 2009 04:14 PM 
Task reassigned to Todor Todorov.
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Todor Todorov May 13, 2009 04:14 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov May 13, 2009 04:13 PM 
The computer and monitor are working just fine now.
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Ryan Johnson May 12, 2009 03:11 PM 
Called and left a message.
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Ryan Johnson May 07, 2009 12:58 PM 
Called and left a message.
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Teresa Hutchinson May 06, 2009 03:38 PM 
Christine emailed back on 5/6/09:

That might be from my office mate Julie Perini. 
Unless you are referring to one of the computers 
in the lab -- I did call in about that last week 
I think.  
And I'm pretty sure I gave the number on the 
computer. 
When I'm on campus tomorrow I'll check to see if 
it is still a problem.


_christine
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Teresa Hutchinson May 06, 2009 02:33 PM 
Emailed Christine on 5/6/09:

Hi Christine,

We have a service request for you (#31642) in 
regards to your computer not responding to the 
monitor when booting up.  We were just checking 
in to see if this was something we could help 
with, just let us know, we'll be happy to help 
work on this.
 
Thanks,
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Kevin Elmore Apr 14, 2009 05:06 PM 
While the computer is booting, the screen is blue 
and the mouse pointer appears and can be moved, 
but then hangs at that point.
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