Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Apr 15, 2009 08:31 AM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	B7JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003, Digital Storefront for Printing Services
	Wired NIC	00:21:70:6F:CE:A6

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 15, 2009 10:40 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 15, 2009 10:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 15, 2009 10:39 AM	**This is an email** Sandy, It appears that there was an issue with the firewall around the servers that should have been resolved a short while ago. If you continue to have problems, please let us know. Thanks,	Add Attachment
Cinthya Mendez-Garcia	Apr 15, 2009 08:43 AM	called back saying one of the print shop staff is also using the program, says maybe this is why it is giving her this message. she will call back if this was the problem.	Add Attachment
Cinthya Mendez-Garcia	Apr 15, 2009 08:33 AM	this just happened today, says its about 10 minutes that it happens. trying to work with an access program in the J- drive and it is telling her there is a disk or network error and it is not letting her save her work. available times: today between 11-2pm and after 2pm	Add Attachment