Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Apr 15, 2009 09:13 AM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080582 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet P3005DN Printer #Q7815A#ABA
	Serial No.	n/a	Location	PDR
	Model	Q7815A	Hostname	ad-masters.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing printer Maintenance: fuser ASM 110V from P0076988 Sept 2010, maintenance fuser ASM 110V LJ P3005 on P0080311 5-2011; HP LJP3005 Maint Kit from P0092042 SR51717 SEPT2013, Feeders Paper trays & Assemblies #RM1-3716-000 from P0092144 SR51791 OCT2013,	Ink/Toner Refill
	Wired NIC	00:21:5A:7B:1A:E4

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 20, 2009 08:04 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 20, 2009 08:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Apr 20, 2009 08:04 AM	Deb emailed back on 4/17/09: I think the #31304 was for Linda because she was locked out of access to documents. Adam came for another reason and fixed it while he was here. This week, I put in #31653 for our printer but that was totally fine the next day - no one came here to work on it but maybe you did some remote magic. Thanks, Deb	Add Attachment
Cinthya Mendez-Garcia	Apr 15, 2009 09:15 AM	says they keep having problems with this printer. It shows "Attention" and blinks a red light. She has tried doing the instructions on the printer but still is blinking. available times: anytime from 8am-5pm	Add Attachment