Service Request Ticket - # 31660

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2009 11:05 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040374[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Intel Pentium 4, 2.80GHz, 800 FSB
Serial No. CLYHQ51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0049368, Filemaker pro 8( installed as v7) from P0055050

Wired NIC 00:11:11:36:B3:BF


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Apr 17, 2009 02:16 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 16, 2009 01:37 PM
****This is an email****
Hi this is Lance with the University Computing
Services with Western Oregon. I stopped by
yesterday and installed more RAM in your computer.
I am emailing back to see if this fixed the issue
you were having.
Another step you can do to improve your machine is.
Right click on My Computer go to Properties
Click on the advance tab
Click on the settings button under the Performance tab
go to the Advance tab click the change button
on the Maximum size change the number to 3000
click OK.

Please let me know if you have questions or need
assists.

Thank you,
Lance UCS
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Lance Jewett Apr 15, 2009 01:32 PM
I upgraded her machine to 2GB. Ran CCleaner. Need
to go back and increase virtual memory.
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Lance Jewett Apr 15, 2009 12:16 PM
Task reassigned to Lance Jewett.
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Tricia Flaherty Apr 15, 2009 12:11 PM
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 15, 2009 12:11 PM
Okay so I gave Brian a stash of RAM for 4600 
stations I had scavanged over Spring Break from 
some old Business Office machines, It should help 
the machine for the time being as it won't be up 
for replacement until next fiscal year ... we are 
curently still working on W#2003 stations
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Brian Berkley Apr 15, 2009 11:24 AM
Please reassign to UCS tech
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Brian Berkley Apr 15, 2009 11:23 AM
Task reassigned to Tricia Flaherty.
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Brian Berkley Apr 15, 2009 11:23 AM
page file was set for 384MB, she has 512MB RAM

increased virtual memory to 768MB to 1024MB, and
set performance options to optimize for max
performance

TECHS: see if you can find some 4600 memory for
her or whether or not she is slated for GFA
replacement

TRICIA: Is Kimber getting a new system anytime
soon?  Her work responsibilities have increased
dramatically.

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Casey Sonflieth Apr 15, 2009 11:07 AM
When she is working o her computer it pops a box 
up saying that the virtual memory is low and that 
it is unable to run all the programs that she is 
running and doesnt want to open one prgram at all.

and she said that her outlook is not working at 
all.


Phone:8-8082
Email:townsenk@wou.edu
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