Service Request Ticket - # 31666

Service Request Ticket - # 31666

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Service Request Information

CONTACT	Name	Guy, Trisha	Date	Apr 15, 2009 12:17 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050991 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	1QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627
	Wired NIC	00:12:3F:CD:60:35

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Jul 16, 2009 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jul 16, 2009 11:19 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Jul 16, 2009 11:19 AM	Got it installed and used a virtual cd drive.	Add Attachment
Todor Todorov	May 26, 2009 10:30 AM	Dr. VanErt had his computer(20050991) locked and he might have been working on something. He'll be back at 1 today (Tuesday May 26)	Add Attachment
Yi Wang	May 21, 2009 03:29 PM	There is one in room 121 wou#50991 still have install problem. Available time May 26 before 1 pm.	Add Attachment
Adam Shinn	May 14, 2009 12:12 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Shinn	Apr 23, 2009 04:05 PM	still having issues with the visual C++ 8.0 runtime... Will not install from CD or from microsoft's website. I uninstalled dragon 8.1, reinstalled it while trying to install 10 inbetween them. still no dice. will continue to research this issue, tricia said she is going to see if this is one of the machines going to be replaced.	Add Attachment
Adam Shinn	Apr 23, 2009 12:11 PM	went to install the software.. the health center is closed for a staff meeting until 1.	Add Attachment
Adam Shinn	Apr 22, 2009 01:19 PM	Will go in tomorrow (thursday) from 12-1.	Add Attachment
Adam Shinn	Apr 21, 2009 12:55 PM	Everyone but Dr. Tim Vanert are done... having issues with windows installer... wont let C++ run or the installer for the program, but will let previous versions install... it is one now and he needs his office.. will come back tomorrow.	Add Attachment
Kevin Elmore	Apr 20, 2009 01:08 PM	after 4:15pm today. 4/21 from 11am-1pm. 4/22 10a=10:45 and 11:30-1pm.	Add Attachment
Tricia Flaherty	Apr 20, 2009 12:30 PM	I'm putting invoice in new tech area shelves with user guides for end users	Add Attachment
Adam Shinn	Apr 20, 2009 12:01 PM	called and left a vm asking for times to stop by	Add Attachment
Adam Shinn	Apr 19, 2009 09:11 PM	Task reassigned to Adam Shinn.	Add Attachment
Tricia Flaherty	Apr 15, 2009 12:35 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 15, 2009 12:26 PM	This is an upgrade to exsisting licensed of Dragon Naturally Spking Medical for 3 different staff stations in the Student Health Center The staff person and W# of computer are as follows: W#20050315 Crystal Beahm W#20050990 Susan Rosen W#20050991 Dr. Randy Boespflug There is an iso image of the install DVD at T:\DragonNaturallySpeaking\10-MedicalEdition and please note that each license has a unique serial # tied to it when installing. In previous upgrades it was necessary for the older version to be present on the machine before installing the newer version, I have some user guides for the end users and an invoice that is on the top of my desk	Add Attachment