Service Request Ticket

Service Request Information

CONTACT	Name	Bucy, Mary	Date	Apr 16, 2009 09:45 AM
	Department	Education & Leadership	Phone	88794
	Location		Email	bucym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080824 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905PNY0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09, MsOffice2008 from P0069600, transfering from old computer FilemkerPro7 from P0053991, Appleworks6.2.9 and FinalCutPro5 from P0054004,CreativeSuite2PremMAC from P0053991, Inspiration7.6 from P00054076, and StudioMX2004 from P0054066
	Wired NIC	00:23:DF:86:C6:44
	Wireless NIC	00:1F:F3:BD:74:86
	Bluetooth NIC	00:23:12:45:D2:E2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 28, 2009 04:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Apr 28, 2009 04:00 PM	Task complete. Migration Assistant finally worked after upgrading old machine to OS X 10.5 and applying all OS updates. Copied data files and granted permissions to bucym. Setup new machine and installed printers.	Add Attachment
Dale Goodell	Apr 27, 2009 09:09 AM	Problems migrating data; need to take old machine back to her office to use Migration Assistant on new machine over network connection between the two machines.	Add Attachment
Dale Goodell	Apr 24, 2009 12:24 PM	Machine delivered, but need to install additional applications, establish user profile, migrate data and change ownership of data.	Add Attachment
Dale Goodell	Apr 23, 2009 03:40 PM	I have created a new image for this iMac that includes the general configuration. I'm now ready to configure the machine for the end-user.	Add Attachment
Dale Goodell	Apr 22, 2009 12:52 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Apr 22, 2009 12:52 PM	I have the machine and am working on a new image.	Add Attachment
Tricia Flaherty	Apr 16, 2009 09:53 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 16, 2009 09:47 AM	This will be on counter in ITC008 with GFA setup form and some disks and info on addtional software	Add Attachment