Service Request Ticket

Service Request Information

CONTACT	Name	Murphy, David	Date	Apr 16, 2009 03:55 PM
	Department	Criminal Justice	Phone	88410
	Location		Email	murphyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080852 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	19PWWF1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003
	Wired NIC	00:21:70:EC:45:9B
	Wireless NIC	00:21:5D:DD:57:A4

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 23, 2009 02:09 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Apr 23, 2009 02:09 PM	Task completed; I have collected his old machine.	Add Attachment
Dale Goodell	Apr 21, 2009 02:48 PM	Machine delivered; will pick up his old machine on 4/23/09.	Add Attachment
Dale Goodell	Apr 17, 2009 03:16 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Apr 17, 2009 03:16 PM	Machine has been ghosted and is ready to deliver.	Add Attachment
Dale Goodell	Apr 17, 2009 03:16 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Apr 16, 2009 04:01 PM	This laptop will be on counter in ITC008 with GFA setup form, please make sure to install printers he may need, discuss wireless(how to use, ask about WOU wireless, and he may choose to keep monitor for external display but we may need to scrounge up USB mice/keyboard is he wants those since his current one is most likely PS2	Add Attachment