Service Request Ticket - # 31720

Service Request Information

CONTACT Name Riester, Rose Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2009 12:54 PM
Department Registrar’s Office Phone 88184
Location Email riester@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040691[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. G0T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:B9:FE:1C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Apr 28, 2009 07:48 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 22, 2009 11:24 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Apr 22, 2009 11:24 AM 
She called back and said she is really needing 
help with this.  She's been calling the main 
number and feels she isn't getting asssistance.
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Cinthya Mendez-Garcia Apr 22, 2009 07:58 AM 
called saying that she needs Lance to help her 
with her machine preferences. 

Said she needs her preferences back on her 
machine, also mentioned looking at the printers 
to make sure her machine works with the printers.
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Lance Jewett Apr 20, 2009 01:10 PM 
It happens mostly in the morning. She could not
get it to happen again. She said she would call
back when it does so we can look at it.
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Lance Jewett Apr 20, 2009 12:55 PM 
Task reassigned to Lance Jewett.
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Casey Sonflieth Apr 17, 2009 12:56 PM 
Had it wiped two weeks ago and this problem seems 
to be unrelated.  Every single time she starts us 
her machine she gets a black screen, no normal 
Dell login info like usual and then it just 
freezes and will just get stuck and she can't get 
it to do anything and is happening every single 
time at start up.
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