Service Request Ticket - # 31728

Service Request Information

CONTACT Name Jack, Roben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2009 02:37 PM
Department Advancement & Foundation Phone 88468
Location Email jackr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030621[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 9TC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 9TC0Y41 Location ITC 007 Storage

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:5A:46

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson May 06, 2009 02:03 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson May 06, 2009 02:03 PM 
Roben emailed back on 5/6/09:
 
Thank you. So far we are not having problems. 
Roben
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Adam Wehner May 05, 2009 02:47 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner May 05, 2009 02:47 PM 
This is an older three in one printer that was not
purchased through us.  I reinstalled the drivers
for it and it was working fine for me.
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Teresa Hutchinson May 05, 2009 11:02 AM 
Roben emailed back on 5/5/09:

Hi Teresa, 
Adam came down last Thursday. I have not been 
back yet to see if everything is working.
Roben
 

I emailed her back on 5/05/09:

Roben,

Just let us know when your back in the office, if 
we can help.

Thanks,
Teresa
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Teresa Hutchinson May 05, 2009 10:37 AM 
Emailed Roben on 5/5/09:

Hi Roben,

We were just following up with a service request 
(#31728) that we have for you.  It was in regards 
to your printer not working.

If we can be off assistance with this, just let 
us know.
 
Thanks!
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Adam Wehner Apr 30, 2009 08:45 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Apr 30, 2009 08:45 AM 
Called and left VM to call me back.
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Brian Berkley Apr 20, 2009 09:08 AM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Apr 17, 2009 02:41 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Casey Sonflieth Apr 17, 2009 02:41 PM 
The printer does not seem to work.

her computer window turns blue and windows is 
shut down so there is no more damage can happen 
to your computer.

Phone:8-8468
Email:jacklarr@wou.edu

The office is open till 4 today
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