Service Request Ticket - # 31736

Service Request Information

CONTACT Name Gibbons, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2009 08:53 AM
Department Social Science Phone 88317
Location Email gibbons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080623[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook, 13-inch, aluminum #Z0FU
Serial No. W88495731B0 Location was Stephen Gibbons, SS

CPU Intel Core 2 Duo 2GHz


OS Unknown Software iLife '08(inc. iTunes, iPhoto, iMonvie and iDVD, iWeb and GarageBand), MS Office 2008 for MAC from P0068701, transfer from W#20030679Macromedia Dreamweaver MX 2004 MAC/WIN License from P0050020

Wired NIC 00:23:DF:80:63:F4


Wireless NIC 00:23:6C:8D:D1:E4


Bluetooth NIC 00:23:6C:AC:D8:6C

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact ylwang06@wou.edu 88925

Tracking

Entered by Date Memo
Yi Wang
Email

Public
Entered by Date Memo
Yi Wang Apr 20, 2009 10:58 AM 
download clean agent several times but did not try
to login
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Yi Wang Apr 20, 2009 10:57 AM 
Task reassigned to Yi Wang.
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Yi Wang Apr 20, 2009 10:57 AM 
Status changed from (1) Pending to (5) Completed
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Octavio Cervantes Apr 20, 2009 08:56 AM 
Is having problems connectiong to the internet on 
his lap top. Goes to the page to download what he 
needs, but it still does not allow him to connect 
after that. It keeps on going to the same thing 
each time.
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