Service Request Ticket - # 31740

Service Request Information

CONTACT Name Crawford, Leonard   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2009 12:19 PM
Department Registrar’s Office Phone 88186
Location Email crawfordl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040690[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. J4T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:0B:7B

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Apr 20, 2009 02:13 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Apr 20, 2009 02:13 PM 
He is up and running now.  The printer had the
wrong drivers loaded.
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Brian Berkley Apr 20, 2009 01:38 PM 
Task reassigned to Adam Wehner.
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Adam Shinn Apr 20, 2009 12:56 PM 
he has a printer he can connect to fine, and it is
the one he wants but isn't coming up as the same
name as the one on bart... regvault is the printer
he is trying to connect to.. it is saying he
doesn't have the drivers installed but I was able
to print to the printer under the other icon not
labeled regvault
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Adam Shinn Apr 20, 2009 12:43 PM 
Task reassigned to Adam Shinn.
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Kevin Elmore Apr 20, 2009 12:33 PM 
Task reassigned to UCS Tech.
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Kevin Elmore Apr 20, 2009 12:20 PM 
It's causing a work stoppage at Leonard's desk.
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Kevin Elmore Apr 20, 2009 12:19 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Kevin Elmore Apr 20, 2009 12:19 PM 
Switching to BART has messed up the printers.
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