Service Request Ticket

Service Request Information

CONTACT	Name	Bennett, Roy V.	Date	Apr 20, 2009 01:28 PM
	Department	Library & Media Services	Phone	88893
	Location		Email	bennetr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070146 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	DHGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 from P0062550,Transfered from W#20020693 11-2007 Dreamweaver MX from P0037637 and Acrobat 6 Pro from P0043887
	Wired NIC	00:1A:A0:52:FA:86

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ashinn06@wou.edu	88925

Entered by	Date	Memo
Adam Shinn			Email Public
Entered by	Date	Memo
Adam Shinn	Apr 20, 2009 06:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Shinn	Apr 20, 2009 06:15 PM	Got is printer working.. Adam W. had the wrong port listed.	Add Attachment
Adam Shinn	Apr 20, 2009 02:23 PM	Adam W. said something hadn't been done yet... called roy and told him to re-map is printers and run gpupdate /force. he said he would call back upon completion.	Add Attachment
Adam Shinn	Apr 20, 2009 02:15 PM	Task reassigned to Adam Shinn.	Add Attachment
Kevin Elmore	Apr 20, 2009 01:33 PM	If there is something we can tell people over the phone may we get a note about it? Thanks!	Add Attachment
Kevin Elmore	Apr 20, 2009 01:29 PM	He tried to use the bart printers Friday. then when he rebooted today, the computers mappped the radar printers.	Add Attachment