Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, Bruce	Date	Apr 21, 2009 11:05 AM
	Department	University Computing Solutions	Phone	88672
	Location		Email	vickersb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070671 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	C9R0YF1	Description	Dell OptiPlex 755, 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	C9R0YF1	Location	was Physical Plant
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065150,
	Wired NIC	00:1E:C9:61:48:1E

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 22, 2009 08:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Brian Berkley	Apr 22, 2009 08:34 AM	He is going to use the TS cluster.	Add Attachment
Brian Berkley	Apr 21, 2009 12:22 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	Apr 21, 2009 12:22 PM	**This is an email** Bruce, I can install a freeware Adobe PDF creator, but they usually leave much to be desired, and frankly, don't think they should be used on a Terminal Server (I took them off ts.wou.edu). We/someone would have to purchase Adobe Pro 9 to install on TS4. Adobe Pro 9 is installed on ts.wou.edu	Add Attachment
Brian Berkley	Apr 21, 2009 12:09 PM	Task reassigned to Brian Berkley.	Add Attachment
Yi Wang	Apr 21, 2009 11:20 AM	Task reassigned to Yi Wang.	Add Attachment
Christian Rogers	Apr 21, 2009 11:08 AM	you need software added to "TS4". needs to be able to create an adobe document pdf. unsure of what program he needs. wants to talk with someone about what kind of program he needs available through out the day today and tomorrow ex8672	Add Attachment